Cancellation and Refund Policy

PromotingMom members with a membership subscription have the right to cancel their subscription and receive a full refund for the first payment by submitting timely notice of cancellation within the first 30 days from the original purchase date. The original purchase date is the date that a PromotingMom member agreed to purchase their membership within the PromotingMom shopping cart.

To submit a refund request within the first 30 days of purchase, you must contact PromotingMom Customer Service to log a ticket at https://www.PromotingMom.com/support or via email to info@PromotingMom.com. Your right to receive a refund will only be granted if you timely submit your request and PromotingMom issues a refund confirmation for digital only products or a Return Merchandise Authorization (RMA) for physical products in accordance with the requirements and procedures established for a RMA. You will receive a RMA # as confirmation that your refund request is approved.
If you are a monthly subscriber, to cancel after the initial cancellation period has expired, a member must contact Customer Service to log a ticket at https://www.PromotingMom.com/support or via email to info@PromotingMom.com at least 72 hours prior to the next recurring billing date established with the member’s credit card provider. Only cancellations effected within this timeframe will be effective. Notice of cancellation after the 72 hour cut-off will effect cancellation for the next succeeding month. In such cases, the member shall be responsible for payment of the succeeding month and will have no right to stop payment or backcharge for that month.

Example: If the recurring billing date is on the 15th of each month, and a cancellation notice is delivered on the 14th of that month, the account will be billed on the 15th of that month and will be cancelled effective the 15th of the following month.

If you are an annual subscriber and have a recurring billing date every 12 months, to cancel after the initial cancellation right has expired, you must contact Customer Service to log a ticket at https://www.PromotingMom.com/support or via email to info@PromotingMom.com at least 72 hours prior to the next recurring billing date established with your credit card provider. However, if a cancellation request is delivered within the first 10 months of access that has been paid for, a partial refund will be provided, as follows: a) PromotingMom will calculate the regular, non discounted monthly membership charge for the applicable program for the months that service were in effect, prior to the cancellation notice, including the month of cancellation; b) The amount calculated under subparagraph a) will be subtracted from the annual subscription fee amount paid, and the difference, if any, will be refunded to the annual member. The PromotingMom member will have no right to stop payment or backcharge any portion of the any annual payment for which timely cancellation has not been effected and will forfeit any right to claim a refund if he or she attempts to do so.

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